Our policy has a duration of 7 days. If 7 days have passed since you received the product, unfortunately we can not offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. We will contact you immediately if you have sent a return request from your customer account. Please do not send your purchase back to the manufacturer.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, in a certain amount of days. We also apply immediate refund payments via Paypal once the refund is approved.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and have not yet received a refund, please contact firstname.lastname@example.org.
Items on sale (where applicable)
Only items at a regular price will be refunded, unfortunately the products on offer can not be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to change it for the same item, send us an email to email@example.com. To begin with the procedure.
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to deliver it later, we will send a refund to the buyer and he will know of your return.
You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.